Hospitality tips

Category: Hospitality tips

Guest amenities

Guest Amenities or Hotel Toiletries are complimentary items supplied by the hotel / guest house for the guests’ convenience.

Category: Hospitality tips

DIY headboard

Few things complement a good bed quite as well as a stunning headboard and some elegant linen. A beautiful headboard can make such a statement and can completely change a room.

Category: Hospitality tips

Answer the call

Bev Balusik, an assessor for the AA Quality Assured Accommodation Programme, has years of experience in the hospitality industry and her personal passion is service standards.

Category: Hospitality tips

Taking a reservation

When you take a reservation from a guest or from a travel agent / tour operator on behalf of guests you are entering into a contract: you are renting out accommodation in exchange for the money which you will receive.