Diversified Technologies

Diversified Technologies is a Johannesburg-based information and communication technologies company that specialises in software for hospitality establishments.

eGuestSurv is a web based 360 degree total Guest Satisfaction Management solution. The system addresses the needs of both businesses to obtain continuous, high quality, real time, actionable and distributed guest feedback and the needs of customers to provide feedback to businesses in a convenient online and reliable method. eGuestSurv is an Event Driven Feedback (EDF) solution, which means that guests are surveyed immediately after utilising a service and therefore provides a continuous flow of guest feedback with advanced service failure notifications.

eGuestSurv is widely used in accommodation establishments of varying sizes and types, restaurants, convention centres, spas and other hospitality service providers.

In a fully automated environment, eGuestSurv is integrated with a service providers IT system such as a Reservations System, CRM System, ERP System or hotel PMS which delivers the guest data to eGuestSurv on a daily basis.

eGuestSurv sends all guests who provide an email address, an email invitation with a link to an online survey. The guest completes the survey and the information is stored in the system before the Low Rating Alert, High Rating Alert and Guest Comment Notifications checks are performed and sent on email to the company users and administrators. Once the ratings have been stored all system reports and the eGuestSurv dashboard is immediately updated with the additional ratings. System users can respond to guests via a two-way messaging system in eGuestSurv and all messages between the hotel and the guest are logged in the system and can be viewed in the guest’s profile.

For further information, to view our demo system or for a quote, please contact us directly.

  • Office number: +27 (0) 11 792 7488
  • Fax number: +27 (0) 86 647 3502
  • Physical address:

    Unit 8 Boskruin Business Park, 3771 Bosbok Road, Randpark, Ridge Ext 58, Randburg, South Africa.

  • Postal address:

    Diversified Technologies, P.O.Box 787437, Sandton, 2146.

  • Service Area: Nationwide (South Africa)
  • Operating hours Mon to Thu: 0800 - 1700
  • Operating hours Fridays: 0800 - 1700
  • Operating hours Saturdays: Closed
  • Operating hours Sundays: Closed

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